Terms of Service

Effective date: 23 September 2026 · Last updated: 23 September 2026

Please read these Terms of Service (the “Terms”) carefully. By downloading, installing, accessing or using any of our websites, mobile applications, games or related services (together, the “Services”), you agree to be bound by these Terms. If you do not agree, do not use the Services.

These Terms are also available in Türkçe.

Article 1 – Parties

These Terms constitute a binding agreement between you (“User” or “you”) and Lanista Danışmanlık Anonim Şirketi, a joint stock company registered with the Istanbul Trade Registry Office under registry no. 1068521 (MERSİS no. 0608178021000001), with its registered office at 15 Temmuz Mah. Bahar Cad. No: 61, Bağcılar, İstanbul, Türkiye (“Lanista”, “we”, “us” or “our”).

Our Privacy Policy explains how we process personal data. Some Services may be subject to additional terms presented within that Service; in case of conflict, the additional terms prevail for that Service.

Article 2 – Scope of the Services

Lanista continuously updates, changes and develops the Services at its own discretion. We may add, modify, suspend or discontinue any Service or feature, in whole or in part, at any time, to the extent permitted by law. Where we discontinue a Service in which you have purchased Virtual Items, we will give reasonable advance notice where required by law. You are responsible for obtaining compatible devices, software and internet access, and for any related third-party fees (such as mobile data charges).

Article 3 – License

Subject to your compliance with these Terms, Lanista grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable license to download, install and use the Services on devices you own or control, solely for your personal, non-commercial entertainment. Use of the Services for any business or commercial purpose is prohibited unless we have agreed otherwise in writing.

Article 4 – Eligibility

You must be at least 13 years old (or the higher minimum age required in your country) to use the Services. If you are under 18 (or the age of majority where you live), you may use the Services only with the consent and supervision of a parent or legal guardian, who agrees to these Terms on your behalf and is responsible for your use, including any purchases.

Article 5 – Accounts

Some Services may allow or require you to create an account or connect a third-party account (such as Apple Game Center or Google Play Games). Accounts are personal and non-transferable. You are responsible for keeping your login details confidential and for all activity under your account; Lanista may assume that anyone logging in with your credentials is you. Please notify us promptly at hey@lanista.vc of any unauthorised use.

Article 6 – Acceptable use

You agree to comply with all applicable laws and to provide accurate information when requested. You must not:

• copy, modify, reverse-engineer, decompile, disassemble or create derivative works of the Services, except as expressly permitted by law;
• use cheats, bots, exploits, automation software, hacks or any unauthorised third-party software to modify or interfere with the Services;
• attempt to gain unauthorised access to the Services, other users’ accounts or our systems, or disrupt servers or networks;
• mask your identity or location (for example, via VPN) to evade restrictions, commit fraud, or manipulate purchases or rewards;
• harass, threaten, defame or abuse other users, or post content that is unlawful, obscene, hateful or infringing;
• sell, rent, trade or otherwise exploit the Services, accounts or Virtual Items for commercial purposes; or
• use the Services in any way that violates these Terms or the rights of others.

Article 7 – Ownership and user content

All rights, title and interest in and to the Services — including software, code, games, characters, artwork, audio, text, trademarks, logos and Virtual Items — are owned by Lanista or its licensors and are protected by intellectual property laws. No rights are granted to you other than the limited license in Article 3.

If you submit content through the Services (such as usernames, messages or feedback), you grant Lanista a worldwide, royalty-free, non-exclusive, perpetual license to use, reproduce, modify, display and distribute that content in connection with operating and promoting the Services. You represent that you have the rights to such content. We may monitor, record and remove content and activity within the Services to enforce these Terms.

Article 8 – Purchases and Virtual Items

The Services may offer virtual currency, items or subscriptions (“Virtual Items”) for purchase through the Apple App Store or Google Play. Virtual Items have no monetary value, cannot be redeemed for cash, and are licensed — not sold — to you under the limited license in Article 3. Virtual Items may not be transferred, traded or sold outside the Services.

All purchases are processed by the relevant app store and are subject to its terms. Prices are shown in the app store before purchase. Except as set out in Article 9 or where required by applicable law or the app store’s policy, all purchases are final and non-refundable. Refund requests must be submitted to Apple or Google in accordance with their procedures.

Article 9 – Statutory consumer rights and right of withdrawal

9.1 Consumers in the EEA and the UK

If you are a consumer resident in the European Economic Area or the United Kingdom, you have the right to withdraw from a purchase of digital content within fourteen (14) days without giving any reason. The withdrawal period expires 14 days after the day the contract is concluded.

Loss of the right of withdrawal: Virtual Items are delivered immediately upon purchase. By completing a purchase, you expressly request that we begin delivery immediately, before the withdrawal period expires, and you acknowledge that you thereby lose your right of withdrawal once delivery has begun. Where the app store or the purchase screen requests this consent separately, it will be obtained there.

Where the right of withdrawal has not been lost, you may exercise it by sending a clear statement (for example, using the model form in the Annex) to hey@lanista.vc or by requesting a refund through the app store. We will reimburse you, or procure reimbursement through the app store, within 14 days using the same means of payment.

9.2 Consumers in Türkiye

Pursuant to Article 15(1)(ğ) of the Regulation on Distance Contracts, the right of withdrawal does not apply to intangible goods delivered instantly to the consumer in electronic form or to services performed instantly in electronic form, such as Virtual Items. Your other rights under Consumer Protection Law No. 6502 are reserved.

Article 10 – Advertising

Some Services are free and supported by advertising. You agree that the Services may display ads, including rewarded ads, and that third-party advertisers are responsible for their own ads and websites. See our Privacy Policy for how to control personalised advertising.

Article 11 – Suspension and termination

If you breach these Terms, or if we reasonably suspect fraud, cheating or abuse, Lanista may, without liability, remove content, restrict features, reset progress or Virtual Items obtained improperly, and suspend or terminate your access to the Services. Where reasonable, we will inform you of the reason. You may stop using the Services at any time by uninstalling them and, where applicable, requesting deletion of your account.

Article 12 – Disclaimer of warranties

To the maximum extent permitted by law, the Services are provided “as is” and “as available”, and Lanista disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, and does not warrant that the Services will be uninterrupted, error-free, secure or free of viruses. Nothing in this Article affects your statutory rights as a consumer, including any legal guarantee of conformity for digital content.

Article 13 – Limitation of liability

To the maximum extent permitted by applicable law, Lanista, its shareholders, directors, employees and partners shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, goodwill or Virtual Items, arising out of or in connection with the Services. Our total liability for any claim relating to the Services shall not exceed the greater of the amount you paid to us for the Services in the twelve (12) months before the claim, or USD 100. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for gross negligence, wilful misconduct, or death or personal injury caused by negligence.

You agree to indemnify and hold Lanista harmless from any third-party claims arising from your breach of these Terms or misuse of the Services.

Article 14 – Apple App Store terms

If you download an app from the Apple App Store, you acknowledge that: (a) these Terms are between you and Lanista only, not Apple; (b) Lanista, not Apple, is solely responsible for the app, its maintenance and support, and any product claims; (c) Apple has no obligation to provide maintenance or support, and in the event of any failure of the app to conform to an applicable warranty, you may notify Apple for a refund of the purchase price (if any), and Apple has no other warranty obligation; (d) Lanista, not Apple, is responsible for any third-party claim that the app infringes intellectual property rights; (e) you are not located in a country subject to a U.S. Government embargo or listed on any U.S. Government list of prohibited or restricted parties; and (f) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your use of the app must also comply with Apple’s Usage Rules.

Article 15 – Changes to these Terms

We may amend these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date and, where changes are material, we will provide reasonable notice (for example, in-app). Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

Article 16 – Informal resolution

Most concerns can be resolved quickly. Before starting any formal proceedings, please contact us at hey@lanista.vc with a description of your issue, and we will try in good faith to resolve it within sixty (60) days.

Article 17 – Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Türkiye, without regard to its conflict-of-law rules. Subject to Article 18, the courts and enforcement offices of Istanbul (Çağlayan) shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

Consumers: if you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of your country of residence. Consumers in Türkiye may apply to the consumer arbitration committees or consumer courts competent under Law No. 6502. Consumers in the EU may also use the European Commission’s online dispute resolution information.

Article 18 – Dispute resolution for users in the United States

Arbitration. If you reside in the United States, you and Lanista agree that any dispute arising out of or relating to these Terms or the Services that is not resolved under Article 16 will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court, and either party may seek injunctive relief for infringement of intellectual property rights. The Federal Arbitration Act governs this Article. The arbitration will take place in the county where you reside or by video conference, and fees will be allocated as provided in the AAA Consumer Arbitration Rules.

Class action waiver. You and Lanista agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative or class proceeding.

Opt-out. You may opt out of this Article 18 by emailing hey@lanista.vc with the subject “Arbitration Opt-Out”, your name and your player ID, within thirty (30) days after you first accept these Terms. If you opt out, or if this Article is found unenforceable, disputes will be resolved as set out in Article 17.

Article 19 – Miscellaneous

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. These Terms are published in English and Turkish. For users resident in Türkiye, the Turkish version prevails in case of any inconsistency; for all other users, the English version prevails.

Article 20 – Contact

Annex – Model withdrawal form (EEA and UK consumers)

Complete and return this form only if you wish to withdraw from the contract.